Some subscribers of Vodafone across the country have been complaining about the shortage of recharge cards and the difficulties one has to go through before recharging credits unto one’s phone.
Commercial Director of Vodafone Ghana, Michael Nii Boye Adjei, and Chief Marketing Officer of Vodafone Ghana, Uche Ofodile, on Saturday visited some distributors and retailers in Accra and Koforidua to assess the situation and reassured them that it would ease up soon.
According to the Commercial Director, the shortage was due to some technical challenges on a system upgrade affecting pin number generation for recharge cards.
“We encountered some technical challenges due to a system upgrade and were unable to generate enough pin numbers for the recharge cards; however, the problem has since been resolved and we are working around the clock to restore the distribution parity,” he said.
He added that Vodafone Ghana remains committed to providing world-class service to its customers including distributors and retailers and apologised for the inconvenience emphasising ‘the situation should be normalise very soon’.
Vodafone Ghana in the 2013/14 Financial Year embarked on a nationwide network expansion drive to improve network quality and customer experience. Additional cell sites were built and upgraded nationwide particularly in the Ashanti and Western regions.
The company has since 2009 invested over $700 million USD into expanding its network and this demonstrates its continuous commitment to ensuring quality service to existing and new customers.