The sort of handsets mobile subscribers use is said to be one of the causes which have an impact on the service delivered by the various telecom companies, a forum by the Ghana Telecoms Chamber has disclosed.
There is now a booming market for low quality mobile phones in the country, largely imported from the Middle East and the Far East.
Issues like high data consumption for smartphones; high call drop rates and poor network reception for counterfeit phones all have an impact on the service accessed by subscribers.
Chief Executive Officer of the Chamber, Mr Kwaku Sakyi-Addo, speaking at the Chamber’s fifth Knowledge Forum, said it is considering providing tips to consumers which will enable them understand their mobile handsets better.
“Our customers need to know so we can close the knowledge-gap and help customers make better decisions in order to improve quality of experience in making smart choices in the services they opt for,” he said.
The Knowledge Forum series is an initiative of the Telecom Chamber that serves as an interactive tool between telecoms operators as well as policy-makers and customers and is held quarterly.
The fifth forum, which was on the theme “Our customer needs to know”, gave telecom operators a platform to respond to issues raised by customer advocacy groups and also to respond to frequently asked questions on the operations of mobile telephony service in the country.
Telecom service networks including MTN, Vodafone, Tigo and Airtel took turns in responding to quality of service issues such as billing, call drop rates, and sporadic data services among others