Regulator of the telecom industry the National Communications Authority (NCA) has sanctioned telecom operator Vodafone for failing an aspect of the authority’s quality of service test conducted in the Eastern region this year.
The latest development was revealed in a report released by the NCA following the testing of all the telcos in the country except Expresso on various quality matters in the Eastern region in August 2015.
The test was conducted in 9 towns in the Easter region including Akosombo, Kade, Nkawkwaw, Nsawam, Yilo Krobo and Koforidua among others.
The tests bordered on the congestion Rate, Call Drop Rate, Voice Call Audio Quality and Coverage Signal Strength of the various telcos among others. According to NCA Vodafone failed the call set up time test conducted in the region.
Vodafone was not the only telecom operator which had call setup delays Aitel, and Glo also recorded delays but were not sanctioned by the NCA.
According to the authority it has however directed all operators to improve their coverage in some localities in the region by December this year.
It’s unclear whether Vodafone’s sanction will be in the form of a fine or otherwise. Meanwhile in the same region MTN and Glo were assessed to give ‘GOOD’ speech quality While Vodafone and Airtel were assessed to give ‘FAIR’ speech quality.
Tigo was assessed to give “POOR” speech quality in the Eastern region.
All operators were in compliance in tested towns with the signaling congestion threshold of less than 1 percent (1%).
All operators except Tigo complied with the license threshold of less than one percent (1%) in all the tested locations.
Source: Citifmonline