Accra Marriott Hotel is the proud recipient of four Awards at the 8th Annual Ghana Customer Service Awards for Excellence in Customer Service in Ghana.
The hotel’s Red Red Restaurant won Best in Customer Service, Restaurant of the Year 2019 -2020, George Owusu, Bar Attendant at the hotel won Customer Service Hero for the year, both Accra Marriott Hotel and Red Red Restaurant won Ghana’s Best 50 for Customer Service Excellence.
Team Ghana Customer Service made up of Organization for Customer Service Excellence Ghana, Ghana Customer Service Council and Ghana Customer Service Center of Excellence are a leading national advocate, research, validation, recognition and awarding organization for Customer Service Excellence in Ghana since 2010.
This is an independent assessment and validation of organization’s achievement in Customer Service delivery in Ghana under set criteria.
These are Organizational Service Culture, Ease of doing business from a Customer perspective, Employee attitude towards Customer service, Delivery and skill set, Innovation in customer service delivery and Conduciveness of Business Environment to the Customer.
“Accra Marriott Hotel’s commitment to customer service and delivering memorable experiences are at the heart of our company culture. We enable moments of brilliance so guests feel successful, rewarded and accomplished.
“Accra Marriott Hotel works collaboratively to create seamless experiences for our guests so that they can develop the creative and innovative ideas that help propel them forward,” said Noemi Delgado, Sales and Marketing Director of Accra Marriott Hotel.
The Night of Customer Service Excellence Award was marked with 2 expert keynote speakers and discussants on the theme; Achieving Ghana Beyond Aid- The Role of Customer Service.