Hollard Insurance launches the first virtual insurance chatbot in Ghana with the goal to make insurance more accessible to Ghanaians via popular messaging channels such as WhatsApp.
The innovative product, called Hollard ChatInsure is currently hosted on WhatsApp, by an Artificial Intelligence (AI) chatbot, called “Araba Hollard.” Araba is the first virtual insurer in the country offering end-to-end insurance services all within the messaging application and without human intervention. Users simply save her number, 0242 426 412 and message her on WhatsApp to access her services.
At launch, Araba offers renters and homeowners, Home and Home Contents insurance. They can initiate, process, pay and receive policy documents on WhatsApp covering burglary, fire and allied perils to their possessions and physical building structure.
The initiative is being innovatively launched virtually with a live show at the company’s head-office, streamed from its Facebook and Instagram pages, and on Joy and Citi FM Facebook pages. The launch is anchored by ace TV and radio personality Naa Ashokor Mensah-Doku.