Access Bank Ghana has launched its sixth Customer Service Week to appreciate customers for their brand loyalty to the bank.
The weeklong activity which starts from Monday, February 5 – Friday, October 9, 2015 and themed “Experience the Service” will be marked with activities across all Access Bank branches nationwide.
As part of activities, Access Bank customers would be treated to enhanced customer service and special appreciation packages.
This year’s programme also include the signing of the service charter and a service quiz competition for staff. Access Bank management members would also take the opportunity to interact with customers within and outside the banking halls.
The climax of the week long programme will be on Saturday with an exclusive theatre show in partnership with Roverman Productions to reward customers for their loyalty and support.
Explaining the rationale for the Customer Service Week, the Managing Director of Access Bank, Mr. Dolapo Ogundimu explained that, “For a Bank that has excellence entrenched in its culture, we use the period to assess the quality of our service and to reenergize our staff for another year.”
“Between now and October 10, you can walk into any Access Bank branch near you for an experience that redefines service. This is our way of expressing how much you are valued and appreciated. So do not be left out of this celebration,” he added.
The Customer Service Week event will also be marked across all Access Bank subsidiaries in Africa to recognize the importance of customer service.
Access Bank Ghana recently attained ISO certification after meeting the requirements of the internationally respected Quality Management System (QMS) standards-measuring instrument ISO 9001:2008.
The certification reaffirms Access Bank’s commitment to ensuring consistent and continuous improvement across all its processes and services in the best interest of stakeholders.