Telecom operator Tigo has upgraded its shop in Ghana’s port city, Tema, into a customer experience centre.
This brings the number of such centres to four with the Accra Mall, Takoradi and Barnes road already providing customers with a highly interactive and a more satisfying experience.
The Tema customer experience centre also has dedicated areas for specific customer needs including providing quality ICT solutions for Small and Medium Enterprises, (SMEs).
Speaking on the rationale for having a dedicated area for SMEs, the Head of Customer Experience, Stephen Essien, said, Tema is a port city and a very busy one at that with several SMEs that provide support services to both government institutions and large corporations.
“Our ultimate aim is to support SMEs to grow with the latest cutting edge ICT solutions to enable them improve on efficiency,” he explained.
Tigo currently has over 44 customer centres nationwide and is investing heavily to expand its retail footprint to match growing customer needs and increasing network coverage across Ghana.
Credit: Myjoyonline