Standard Chartered Bank dominated Global Finance Magazine’s 2015 Best Consumer Digital Bank Awards in Asia, Africa and the Middle East, winning 17 country awards and 6 regional awards.
Global Finance selected winning banks based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.
CEO of Retail Banking at Standard Chartered, Karen Fawcett, expressed delight at the recognition of the bank’s industry-leading digital banking capabilities.
“What is central to our efforts is creating convenience for our clients, so that they have access to banking anytime, anywhere and using whatever channels they prefer”, he said.
“We have invested heavily in technology and have been infusing a strong digital service culture among our staff. By being digital by design, our digital processes are end-to-end, so that clients have access to the same, seamless experience and high quality of service, whether they engage with us through mobile, online, phone banking, at the branches, or ATMs,” he adds.
Standard Chartered was awarded Best Consumer Digital Bank awards in the following countries:
| Asia Pacific | Africa & Middle East | Europe |
| Brunei | Botswana | Jersey |
| China | Ghana | |
| Hong Kong | Kenya | |
| Malaysia | Nigeria | |
| Nepal | Tanzania | |
| Pakistan | Uganda | |
| Singapore | Zambia | |
| South Korea | Zimbabwe |
Regional awards – Africa & the Middle East
| Best Web Site Design |
| Best Information Security Initiatives |
Regional awards – Asia Pacific
| Best Online Deposit, Credit and Investment Product Offerings |
| Best Bill Payment & Presentment |
| Best in Mobile Banking |
| Best Mobile Banking App |
Standard Chartered’s retail banking business serves the banking needs of over 9 million individual and business clients across more than 30 markets in Asia, Africa and the Middle East, through almost 1,200 branches and 5,000 ATMS, as well as digital channels.