In an effort to beat competition, CAL Bank has introduced cash deposit automatic teller machines (ATMs) that will make it possible for customers of the bank to deposit money into their accounts without having to step into the banking hall.
The service, named the CAL Bank Intelligence Cash Deposit, is currently operational in 10 of the bank’s existing ATMs in Accra, Takoradi, Kumasi, Tema and Tarkwa but will be expanded to include all 83 ATMs operated by the bank.
Although there is no limit to the amount a customer can deposit, the Head of Electronic banking, Mr Douglas Essuah explained that ATMs accepted 100 pieces of notes per transaction and process could be repeated as many times as possible.
“Depositing through the ATM does not come with extra charges,” he added.
Given that the cash-deposit enabled ATMs will virtually widen the bank’s coverage by enabling more people to deposit cash into their accounts as and when they want, Mr Essuah said his outfit was confident the service would help enhance the bank’s commitment to deliver quality services to customers.
“The system makes it possible for people to deposit cash anytime of the day. That means time is no longer a limitation to customers as far as depositing cash is concern,” Mr Essuah said, pointing to the cost of walk-in deposits in the banking sector.
Mr Essuah explained that although the intelligence depositor was an added service, customers would not be required to get new ATM cards from the bank to be able to deposit cash into their accounts.
He added that Cal Bank was now working at enabling money transfers, payment of utility bills, booking of tickets and third party advertisements through its ATMs nationwide.